1. Who we are
Ekranio is a digital signage service for centrally managing content on Android-powered screens. In this policy, “Ekranio”, “we” and “our” refer to the operator of the Ekranio service available at ekranio.net and app.ekranio.net.
2. Information we process
- Account and organisation information, such as name, email address, role and organisation name.
- Screen and device information, including pairing identifiers, device name, app version, network status, storage and cache status.
- Content and configuration supplied by users, including media, playlists, schedules, layouts, messages and branding settings.
- Operational records, including synchronisation, heartbeat, playback, diagnostic and security logs.
- Subscription and billing status. Payment providers process payment-card details; Ekranio does not store complete card details.
- Support communications and information voluntarily provided when contacting us.
3. How we use information
- Provide, secure and maintain the portal and TV application.
- Pair devices, synchronise content, support offline playback and monitor screen availability.
- Manage accounts, subscriptions, customer support and service communications.
- Prevent abuse, investigate incidents and comply with applicable legal obligations.
- Improve reliability and performance using aggregated operational information.
4. Legal basis and organisational roles
We process information as needed to provide the contracted service, pursue legitimate interests in service security and reliability, comply with legal obligations, and obtain consent where required. Organisations control the content they publish and are responsible for ensuring they have a lawful basis for that content.
5. Service providers and sharing
We share information only as necessary with providers that support hosting, database, authentication, media storage, email delivery, monitoring, Google Play distribution and payment processing. We may also disclose information when required by law or to protect the service and its users. We do not sell personal information.
6. Retention and security
Information is retained while an account is active and for a limited period afterwards where necessary for support, security, accounting or legal obligations. Ekranio uses access controls, encrypted connections and tenant-level data separation. No system can guarantee absolute security, so account owners should use strong passwords and limit administrative access.
7. International processing
Service providers may process information in countries other than the user’s country. Where required, we use appropriate contractual and technical safeguards for international transfers.
8. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction or export of personal information, or object to certain processing. Organisation administrators can update many account details directly in the portal. Requests can be sent to the contact address below.
9. Children
Ekranio is a business service and is not directed to children. It must not be used to collect children’s personal information without an appropriate lawful basis and safeguards.
10. Changes to this policy
We may update this policy when the service, legal requirements or providers change. The effective date at the top of this page identifies the current version.